Here's what the course includes...

Course Overview

Are you planning your organization’s first customer satisfaction research? After this instructor-led class, taught by Instructor Kathryn Korostoff, you will be prepared to start planning your project, either in-house or through an agency. Topics include goal options, monitoring strategies, and common challenges.

Upon course completion, you will be able to: 

  • Understand Customer Satisfaction Research Concepts and Jargon
  • Specify Research Goals
  • Choose a Monitoring Strategy
  • Identify and Overcome Seven Common Challenges

As a student, you get lots of helpful videos, readings and reference material.

Course curriculum

  • 1

    Welcome to Improving Customer Satisfaction: Monitoring Methods that Deliver Insights

    • Getting Ready to Rock!

  • 2

    Definitions, Planning Considerations & Common Challenges

    • Lesson Plan

    • Definitions, Planning Considerations & Common Challenges [Lecture]

    • Definitions, Planning Considerations & Common Challenges [Slide Viewer]

    • Definitions, Planning Considerations & Common Challenges [Slide File Download]

  • 3

    Bonus Resources

    • Recommended Reading & Viewing

  • 4

    Assessment

    • Your Rockstar Status Awaits: Final Assessment

Meet Your Instructor

Kathryn Korostoff

Lead Instructor, Research Rockstar Founder

Kathryn Korostoff is president and lead instructor at Research Rockstar, the leading independent provider of market research training and staffing services. With a team of 10 instructors and 100+ vetted US-based consultants, Kathryn works to advance market research and insights excellence so that all market researchers can be research rockstars. She has personally directed more than 600 primary research projects in her 25-year career, and has been a featured speaker at American Marketing Association (AMA), AMAI, ESOMAR, Insights Association (AI), and Quirk’s events. Kathryn is also a professor at Boston University, where she teaches graduate students how to communicate quantitative data.

Frequently Asked Questions

We are committed to advancing the work, and careers, of Market Research & Insights Professionals

  • What is 'hybrid eLearning'?

    Many Research Rocksktar students enjoy the schedule flexibility of our on-demand training format. That's great! But for those seeking an interactive experience with real-time instructor demonstrations and support, nothing beats our real-time sessions! All Research Rockstar courses are offered twice a year in real-time. And 24/7 in the on-demand format.

  • Why memberships?

    Most of our students are working professionals with busy schedules. Sometimes they intend to complete training more quickly than the reality of looming project deadlines allow. With a membership, students have access to all of their classes. No time-outs!

  • Can I get a Free Trial?

    Yes! You can try us out with a 14-day Free Trial.

  • Can I get a group discount?

    Teams of 3 or more students are offered Team Pricing. Please see our Team Pricing page.

Ready to Rock?

Get access to this course and 25+ market research courses with a Backstage Pass membership.

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