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(On-Demand) Improving Customer Satisfaction: Monitoring Methods that Deliver Insights

Are you planning your organization’s first customer satisfaction research? With this self-paced class, you will be prepared to start planning your project, either in-house or through an agency. Topics include goal options, monitoring strategies, and common challenges. 

Per student fee includes 53 minutes of narrated, interactive content, and replay access for 60 days.

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