Why choose Research Rockstar?
Research Rockstar Training offers the largest catalog of eLearning courses for the Market Research and Insights professions. We believe that market research training can be effective and fun. Our courses are conducted in a virtual classroom with a live instructor, with an option to attend via recorded sessions for on-demand scheduling convenience. All courses feature real-world applications, practical best practices and lots of interactivity. Real-time attendees participate in demonstrations and exercises. Additionally, real-time classes are recorded and available for replay. We enhance the eLearning experience with exercises, printable reference materials, and job aids.
What is a virtual classroom?
In a virtual classroom, students participate in instructor-led learning, hearing the lecture while viewing slides or demonstrations. Students participate in group discussions and can ask questions from the comfort of home or work. The virtual classroom offers the interactivity of in-person training, without the travel aggravation!
I have a team of people who’d like to sign up. Can we get a discount?
Yes. If you have a team of five or more people, please check out our team discount options.
What is the difference between a real-time class and an on-demand one?
Our instructor-led courses meet at a specified date and time and are conducted in real-time in the virtual classroom. These courses typically have between 5 and 15 students participating. See the description of the virtual classroom above for more details. On-demand courses are completed by watching the recorded sessions (anytime, anywhere) and completing the assignments and final assessment. Viewable from any web browser, on your own schedule.
How will I know which course to take?
We are happy to make course suggestions based on your current skill set and goals. To schedule a FREE no-obligation training consultation, please email Toni at firstname.lastname@example.org or choose a convenient time on our consultation calendar.
What if I need to pause or stop my monthly membership?
Easy. Just visit your profile and select My Account, then Billing. Make any changes you wish. Please note that you will not receive a prorated refund if you decide to cancel mid-month, but you will still have access to your account until the end of the billing cycle.
Are courses ever cancelled or rescheduled?
Yes. We have live instructors, and human beings sometimes get sick or have unavoidable conflicts. This happens rarely. Students are notified, and we try to find a make-up date that will work for the majority. Students may also be offered substitute courses, recordings of past courses or other options as the instructor deems relevant for the particular course in question.
Is there a satisfaction guarantee?
Yes. If for any reason you are dissatisfied with your Research Rockstar training, simply send us an email within 5 business days from the completion of the course with which you are dissatisfied, and we will try to rectify the situation. If we are unable to address your concerns, and you would like a refund, we will refund you 100% of the LAST month's charge (for monthly subscribers) or 1/12th of your annual fee (for annual subscribers, which may get adjusted if you are part of a team discount program). No certificates of completion or credit hours will be issued for courses completed in the refunded month.